Refund policy

Alexander Díonne No. 9 Les Bougie Candles + Home Fragrances: 7-Day Return Policy

We want you to be completely satisfied with your purchase of Alexander Díonne No. 9 Les Bougie Candles and Home Fragrances. If for any reason you are not entirely pleased with your product, we offer a hassle-free 7-day return policy for eligible items. Please review the following terms and conditions:

Returns Eligibility:

  1. The return request must be initiated within 7 days of the delivery date.
  2. Products must be unused, in their original packaging, and in resalable condition.
  3. Personalized or custom orders are not eligible for return.
  4. Items purchased through authorized retailers or third-party vendors must be returned through the original point of purchase (POP).

Return Process:

  1. Contact our customer service team at hello@alexanderdionne.com to initiate the return process. Provide your order number, reason for return, and any relevant details.
  2. You will receive return instructions and a return authorization (RA) number.
  3. Pack the items securely, include the RA number, and ship them to the provided return address.
  4. Once the returned items are received and inspected, a refund will be issued to the original payment method.

Return Shipping:

  1. Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error on our part.
  2. We recommend using a trackable shipping method to ensure the safe return of the items.

Refund Information:

  1. Refunds will be processed within 5 business days of receiving the returned items.
  2. Shipping charges are non-refundable unless the return is due to a product defect or shipping error.

Exchanges: Unfortunately, we do not offer exchanges at this time. If you wish to replace an item, please follow the return process and place a new order for the desired product.

Contact Information: For any questions or concerns regarding returns, please contact our customer service team at hello@alexanderdionne.com.

Thank you for choosing Alexander Díonne No. 9 Les Bougie Candles + Home Fragrances. We appreciate your business and strive to provide you with the best possible experience.

Instructions on return(s):
To start a return, you can contact us at hello@alexanderdionne.com. Please note that returns will need to be sent to the following address: 520 W Ponce De Leon Ave, #638, Decatur, GA 30031

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@alexanderdionne.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@alexanderdionne.com.